Get answer to common questions, and see how to contact us below.
Frequently Asked Questions
Q: How soon will my products ship?
A: We ship out between 3-4 days.
Q: Can the indoor models be used outside?
A: Yes, you just want to protect them from moisture and rain.
Q: What happens if my unit breaks?
A: Just give us a call at 215 514-4750 or email us at mysticfirelights.com
Q: Can I hang or mount the units?
A: Yes. All units come with a mounting bracket. You’ll just need a couple screws.
Q: Are models battery powered?
A: No, they come with a standard power cord.
Q: How wide will a laser project? How far will it project?
A: 60-80 feet wide and approx. 200 yards outward
Q: How wide will an LED project? How far will it project?
A: 30-40 feet wide *and 30 feet outward
Q: Are the lights waterproof?
A: We do have waterproof models/units that can be used outdoors. Our other models/units are weather resistant and can be used on a lanai or porch that is covered or screen enclosed. An upside down aquarium or large clear plastic bowl may also be used to protect the unit.
Q: How long do the Laser lights last?
A: 5000 hours
Q: How long do the LED lights last?
A: 10,000 hours
Q: Do we carry strobe lighting?
Q: What is the return policy? Is there a guarantee or warranty?
A: See our return policy here:
Q: Do you have a link to LED Name Badge Software?