FAQ/Contact

Get answer to common questions, and see how to contact us below.

Frequently Asked Questions

Q: How soon will my products ship?

A: We ship out between 3-4 days.

 

Q: Can the indoor models be used outside?

A: Yes, you just want to protect them from moisture and rain.

 

Q: What happens if my unit breaks?

A: Just give us a call at 215 514-4750 or email us at mysticfirelights.com

 

Q: Can I hang or mount the units?

A: Yes. All units come with a mounting bracket. You’ll just need a couple screws.

 

Q: Are models battery powered?

A: No, they come with a standard power cord.

 

Q: How wide will a laser project? How far will it project?

A: 60-80 feet wide and approx. 200 yards outward

 

Q: How wide will an LED project? How far will it project?

A: 30-40 feet wide *and 30 feet outward

 

Q: Are the lights waterproof?

A: We do have waterproof models/units that can be used outdoors. Our other models/units are weather resistant and can be used on a lanai or porch that is covered or screen enclosed. An upside down aquarium or large clear plastic bowl may also be used to protect the unit.

 

Q: How long do the Laser lights last?

A: 5000 hours

 

Q: How long do the LED lights last?

A: 10,000 hours

 

Q: Do we carry strobe lighting?

A: No

 

Q: What is the return policy? Is there a guarantee or warranty?

A: See our return policy here:
http://mysticfirelights.com/returns

 

Q: Do you have a link to LED Name Badge Software?

https://drive.google.com/open?id=0B7dbDxx_2KO6NXhhQlNUSlpRakk

 

Contact Us

Phone
215-514-4750

Email
mysticfirelights@gmail.com